Jobs

Purpose of the Role   The Assistant to Head IT / Team Assistant acts as a central coordination point between IT management, internal teams, and strategic partners. The position ensures transparency, efficiency, and alignment across IT operations and plays a key role in enabling management decisions through structured reporting and operational insight. Main Responsibilities   Team and Operational Coordination Coordinate and manage administrative and organizational activities within the IT department. Maintain and structure IT documentation, contact lists, and governance materials. Support IT leadership in planning and preparing internal and external meetings, presentations, workshops, team events and reports. Management Support Act as a central coordination point between the IT Management Team, internal stakeholders, and external partners Track progress of IT initiatives, ensuring visibility of priorities, risks, and dependencies. Prepare management briefings and support decision-making through structured information and follow-up. Partner and Stakeholder Management Support IT Partner Management with meeting coordination, documentation, and action tracking. Ensure structured communication and follow-up with key vendors and service providers. Contribute to maintaining strong, transparent relationships with external partners Operational Improvement Identify inefficiencies in administrative and operational workflows and propose pragmatic improvements. Support the introduction of digital tools and automation to enhance process efficiency. Maintain awareness of costs and process performance, supporting the IT Management in achieving operational excellence. Governance and Reporting Prepare documentation and ensure follow-up for IT leadership and governance meetings. Support the IT Management Team with invoice tracking and budget transparency (no financial ownership). Maintain confidentiality and professionalism in all communications and data handling.

Short Description   The IT Vendor Managemnet Specialist is responsible for the strategic, operational, and financial management of all external IT partners, service providers, and technology vendors of the AO IT organization. The position ensures that all vendor delivered services meet the AO’s expectations in quality, security, cost efficiency, compliance, and performance. The role collaborates closely with Procurement, Security, IT Architecture, Infrastructure, IT Business Applications, Service Desk, and key business stakeholders to guarantee end to end service continuity and a professional vendor ecosystem. Main Responsibilities   Vendor & Third Party Management: Develop, implement, and continuously improve the AO’s vendor management framework, including policies, governance, and lifecycle management Drive vendor consolidation Strongly support and drive changing vendors delivery method from a staff augmentation to a managed work approach  Leads the full lifecycle in collaboration with internal stakeholders: sourcing, evaluation, onboarding, contracting, performance management, productivity, renewal, and offboarding Ensure compliance with AO information security and regulatory requirements, including periodic vendor audits and assessments Leading Microsoft capability within IT    Contract, Commercial & Financial Management: Oversee contract negotiations in cooperation with procurement to secure cost effective and high quality services Manage vendor related budgeting, financial forecasting, spend tracking, and cost optimization with related counterparts in the IT organization Ensure alignment of all contracts with AO legal, procurement, and compliance requirements.   SLA, KPI & Performance Management: Define service levels, KPIs, OLAs, and performance measures for all external providers. Conduct structured performance reviews with vendors, including escalations and corrective action plans. Ensure transparency of service quality through standardized reporting and dashboards.   Risk, Security & Compliance: Ensure that all vendors adhere to AO’s Information Security Policy, IAM requirements, data protection standards, and incident response expectations Work with the IT Security Manager to manage vendor related risk assessments, security audits, and continuous improvement measures Maintain a vendor risk register and ensure mitigation actions are implemented   Cross Functional Collaboration with:  IT Infrastructure on operational performance, SLA compliance, and service reliability IT Security on third party security assessments, IAM obligations, and audit readiness Service Desk & Workplace regarding partner activities, escalations, and operational alignment IT Architecture to ensure vendor solutions align with AO architectural principles IT Business Applications in relation with vendors for Application and Software developments   Relationship, Communication & Stakeholder Management: Act as the primary strategic contact for all key IT vendors and service providers Ensure transparent and structured communication between vendors and AO stakeholders Facilitate business stakeholder engagement for vendor strategy, performance, and service improvements   Reporting & Governance: Provide regular performance, financial, and risk reporting to IT Leadership and relevant governance bodies Ensure documentation, contracts, vendor records, and audit materials are maintained and up to date. Contribute to AO IT strategic planning through insights into vendor capabilities, risks, and market developments.

Short Description   As Project Manager - Medical Simulation, you will bridge the gap between practical execution and strategic vision, ensuring our simulation-based education programs maintain the highest standards while evolving to meet future needs. You will be instrumental in bringing cutting-edge simulation technologies to healthcare professionals around the world. Main Responsibilities   Operational Management Execute the setup, operation, and maintenance of simulation equipment for international training events Manage biological specimen handling and logistics in compliance with international regulations Coordinate logistical aspects of simulation-based training events in Davos and support global locations Oversee import/export requirements for specialized training materials Maintain and organize simulation equipment, tools, and supplies inventory   Project Implementation Implement simulation-based training projects from planning to delivery Track project milestones, timelines, and deliverables Resolve operational challenges during project execution Document processes and outcomes to support continuous improvement Coordinate cross-functional team activities to achieve project goals   Technology & Innovation Support the evaluation of novel, simulation-based learning experiences  Contribute to the development and go2market of digital simulation tools Assist in managing relationships with technology and service partners Provide input on scalability opportunities for simulation programs Help implement emerging technologies in simulation education  

Short Description   The IT Project Manager is responsible for planning, executing, and delivering technology projects on time, within scope, and within budget. This role oversees the entire project lifecycle—from initial requirements gathering through implementation and transition to operations—while ensuring alignment with organizational goals and IT governance standards. Main Responsibilities   Project Planning & Execution:  Lead end-to-end project management for IT initiatives (software deployments, infrastructure upgrades, cloud migrations, integrations, etc.). Define project scope, goals, deliverables, timelines, resource needs, and budget. Create and maintain detailed project plans, schedules, and documentation. Ensure project milestones and objectives are met according to agreed requirements. Drive implementation  of ITSM Framework (Service Now)   Stakeholder Management: Collaborate with business owners, technical teams, and external partners to define requirements and ensure project alignment. Facilitate regular communication, status reporting, and progress reviews, steering committees  with stakeholders. Address risks, issues, and changes proactively; manage escalations where necessary.   Team Coordination & Leadership: Coordinate cross-functional/departmemt projects Promote strong teamwork, accountability, and transparent communication. Provide guidance, direction, and support to ensure successful project outcomes.   Quality Assurance & Governance: Ensure compliance with IT standards, security policies, and regulatory requirements. Conduct risk assessments and implement mitigation strategies. Drive acceptance testing, documentation, and operational handover.   Financial & Vendor Management: Manage project budgets, forecasts, and financial tracking. Manage vendors if involved in the project

Short Description   We are seeking a Security Engineer to lead the automation of SOC Level 1 and Level 2 processes and support advanced incident response. This role is critical to future security operations. The engineer will design, implement, and maintain automated runbooks using Microsoft’s security technologies and AI capabilities, ensuring scalable and efficient security operations. Main Responsibilities   Develop and maintain automated SOC Level 1 and Level 2 runbooks and playbooks using Logic Apps, Power Automate, and AI Foundry components Engineer detection rules, workbooks, and playbooks in Microsoft Sentinel/Microsoft XDR platforms Integrate and optimize Microsoft Defender for Endpoint, Identity, Cloud, and Office 365 within the XDR framework Apply AI-driven threat detection and response using Microsoft Copilot for Security and related tools Collaborate with internal teams and external partners to embed security into CI/CD pipelines and IT delivery models Provide SOC Level 3 support for complex incidents, including forensic analysis and threat containment Contribute to the DevSecOps organization Support the implementation of an ISO 27000-aligned ISMS and assist with governance and compliance efforts

We have two vacancies and we are open to take into consideration junior and senior profiles. Main Responsibilities   Ensure first-level support for users via phone, email, and on-site for software and hardware issues. Install and set up hardware for end-users. Document and track all support requests in our ticketing system. Maintain and update user documentation and the knowledge base. Provide support for internal training courses and events. Collaborate on internal IT projects as needed. Support our offices in Davos, Zizers and Zurich.

Main Responsibilities   Lead and manage the organization of AO own congresses, driving the development of events innovation, ensuring congress and events are up to standard and compliant Overall responsibility for congress & events planning from A-Z (logistics, promotion, sponsorship, abstract management, etc) Establish and processes performance, evaluation and statistics about congress participants meet AOs standard Supervising and working closely with AO leadership and professional congress organisations (PCO) from the start of the planning process until the end of the successful execution of the congress and events Lead and manage the development and publishing of AO own Journals, including securing conditions for a stable journal logistic and administrative support, promotion, working closely with Publishing Editors and involved internal and external stakeholders Work in collaboration with Partners and Suppliers, monitoring costs, budget and contract negotiations Manage a team Accountable for Management of AO own congresses organization (GSC, FA) Management of AO own journals (GSJ, CMTR, Surgical Insights) Interfaces Key Directors of Clinical Divisions (Spine, CMF, Recon) AO Marketing, AO Finance, AO IT Suppliers (e.g. PCO) Surgeons (Managing Editor, Editors-in-Chief, program steering committees, international boards)

Short Description   You are the technical builder on the team. While your colleagues keep the existing platform stack running, your focus is on what comes next: designing the knowledge architecture and middleware that makes AO’s educational content AI-ready and agentic-capable. You’ll build ontologies, prototype AI-powered tools, develop integration layers, and work closely with Curriculum Design and clinical commissions to ensure the technical architecture reflects both pedagogical and clinical logic. You work within IT governance frameworks — you don’t set policy, but you design compliant systems from the start. Main Responsibilities   Build the knowledge architecture: Design and develop AO’s Knowledge Core: ontology models, content metadata schemas, and structured vocabularies that make educational content discoverable by AI agents Build and maintain the middleware layer connecting content to existing platforms (Totara LMS, Area9, Salesforce E&A) and future AI pipelines Collaborate with Curriculum Design (educational taxonomy) and clinical commissions (clinical ontology) to ensure the architecture reflects domain logic   Develop AI-powered tools and integrations: Prototype and implement AI tools: RAG-based retrieval, content transformation pipelines, intelligent tagging, and structured data feeds for personalized learning products Support the AO Companion Product Owner with technical coordination, sprint planning, and release management Evaluate emerging AI/ML technologies and translate them into practical implementation proposals   Maintain platform awareness: Understand the existing platform stack well enough to build on top of it — not to operate it day-to-day Ensure new solutions integrate cleanly with existing systems and comply with IT security and data privacy standards Contribute to technical documentation and knowledge sharing across the team

Short Description   You are the operational backbone of the team. You own the day-to-day coordination and continuous improvement of AO’s learning technology platforms — the LMS, video platform, adaptive learning system, evaluation tools, digital asset management, and content management systems that together deliver education to surgeons worldwide. You keep these systems running reliably, manage vendor relationships, ensure integrations work, and identify opportunities to streamline and improve. You work closely with AO IT (who own infrastructure and security) and with Education Design project managers (who depend on your platforms to deliver their programs). Main Responsibilities   Run and improve the platform ecosystem: Coordinate operations across assigned platforms from the learning technology stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce E&A, and related systems Ensure platform integration, data exchange, and SSO/authentication workflows function reliably Monitor platform performance, troubleshoot issues, and coordinate resolution with vendors and AO IT Maintain technical documentation for platform configurations, integrations, and operational procedures Identify and implement opportunities to streamline workflows, reduce manual effort, and improve the user experience   Manage vendor relationships and projects: Serve as the day-to-day contact for assigned platform vendors: SLA monitoring, sprint coordination, release management, and quality assurance Lead technical requirements gathering and solution design for platform enhancements and new integrations Support RFP processes and vendor evaluations when new tools are being considered   Enable Education Design delivery: Work with Education Design project managers to ensure platforms are configured and ready for program delivery Support the evaluation & assessment data workflow: ensuring event data is collected, structured, and accessible Support learning operations processes by contributing to standard operating procedures and operational handbooks for platform-related workflows Contribute to the progressive modernization of legacy integrations in collaboration with the Senior PM AI

Main Responsibilities   Event Specialist Support assigned educational events in Germany, Austria and Switzerland (DACH) Provide operational and administrative support for all related educational event activities and update activities in the event management system Manage event participants for assigned educational events Support the event execution on-site together with the Event Owner or other team members Manage the collaboration with local agencies, suppliers and industry partners Handle supplier invoices, control payment and monitor P&L reporting Manage CME accreditation and compliance approvals of selected events Research Coordinator Coordinate regional research activities for all Clinical Specialties such as research fellowships, grants and awards Manage internal and external communication for relevant research projects  Prepare contracts and process invoices related to research fellowships and grants Manage regional research budgets in close collaboration with the regional managers Ensure proper storage and archiving of regional research documents